TERMS & CONDITIONS OF SERVICE AND WEBSITE USE
October 2026 | Effective date: 13 October 2026
PLEASE READ THESE TERMS CAREFULLY. By booking or using services offered under the Silver Star Transportation name (the “Company”), you agree to these Terms, subject to applicable law. The legal contracting entity must be confirmed before publication. Any signed corporate or institutional agreement controls where it conflicts with these Terms. Unless otherwise agreed in writing, these Terms apply to non-contracted customers.
1. Reservations and Confirmations
Each confirmed reservation receives a confirmation number and ordinarily an electronic confirmation. Customers must verify dates, times, locations, passenger counts, vehicle type and instructions promptly.
Each transportation segment may have its own confirmation and cancellation number. Cancellations must identify each affected segment.
Reservations and changes are subject to acceptance, vehicle availability, operational requirements and applicable law. Changes may affect price and availability.
2. Rates, Pricing and Payment
Quoted prices are estimates for the reserved services unless expressly designated fixed and all-inclusive. Applicable taxes, tolls, parking, fuel surcharges, waiting time, extra stops, administrative fees, driver meals or lodging, and other agreed charges may be added and itemized.
Driver gratuity is discretionary unless expressly included in the written quote or agreement. Published rates may change without notice; confirmed reservation pricing remains subject to authorized changes and charges actually incurred.
Payment may be made using accepted cards including American Express, Diners Club, Discover, Mastercard and Visa, or approved corporate billing. By authorizing a reservation and payment method, the customer authorizes charges properly due under these Terms. All amounts are billed in U.S. dollars; foreign-currency conversions may vary.
3. Hourly Services
Standard point-to-point fares apply where offered. Travel without a published point-to-point fare may be charged at the prevailing hourly rate.
For local travel in Westchester County, New York City and lower Fairfield County, hourly charges run from scheduled service time through drop-off. Outside that local service area, time may run from departure from the Company facility through return.
Hourly reservations are billed in whole hours; partial hours round up to the next full hour, unless a specific event overtime provision applies.
4. Waiting Time and Extra Stops
For point-to-point non-airport pickups, a 15-minute grace period follows scheduled pickup. Thereafter waiting time is $16.75 per 15-minute increment.
For monitored commercial flight arrivals, the grace period is 45 minutes for domestic arrivals and 60 minutes for international arrivals; thereafter waiting time is $16.75 per 15-minute increment. Departing flights are not monitored. The starting reference point for airport arrival grace periods must be confirmed.
Train and ship schedules are not routinely monitored; a 15-minute allowance follows scheduled pickup before applicable waiting charges.
Passenger-requested extra stops or services cost $10 to $55 per stop/service, with any additional agreed time or mileage charges. Stops remain subject to lawful driver hours, traffic and safety constraints.
5. Cancellations and No-Shows
Sedans: cancellation less than 3 hours before pickup incurs the full base fare. Motorcoaches/minicoaches: cancellation with less than 7 days’ notice is billed in full. Vans/Sprinters: cancellation with less than 72 hours’ notice is billed in full.
The original notice periods for stretch limousines (“six (48) hours”), SUVs (“six (3) hours”) and coordinators (“two (48) hours”) conflict. Their cancellation windows are NOT finalized in this draft; confirm and insert exact periods before publishing or accepting reservations governed by those clauses.
A passenger who does not appear at the designated location may be charged the base fare plus applicable waiting time. If the driver cannot be located, call 877-662-1522 or 914-476-3311 before leaving.
Cancellations are effective when received and acknowledged by the Company. A requested rebooking does not automatically waive a valid cancellation charge. All charges remain subject to applicable law and controlling written agreements.
6. Holiday Surcharges
A $25 surcharge per applicable trip applies on New Year’s Day, Easter Sunday, Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Eve after 6 p.m., Christmas Day and New Year’s Eve after 6 p.m. Additional holidays outside the United States may be subject to disclosed surcharges.
7. Events, Groups and Charters
Wedding, event, birthday, prom and group transportation may be quoted at prevailing package or charter rates. Hourly event bookings have a three-hour minimum unless otherwise agreed.
Event overtime is billed in 30-minute increments at the contracted rate. Additional itinerary, mileage, parking, toll, lodging or operational costs may apply where disclosed or agreed. All service remains subject to vehicle limitations and driver hours-of-service laws.
8. Passenger Responsibilities and Safety
Passengers must follow lawful and reasonable safety directions, avoid distracting the driver, and refrain from threatening, abusive or dangerous behavior. Customers must disclose accurate passenger counts and necessary service requirements.
Drivers may not make unsafe or unauthorized stops or violate applicable hours-of-service requirements. Accessible transportation and reasonable accommodations will be provided as required by law.
9. Right to Refuse Transportation
9.1 Safety-based refusal. Silver Star Transportation may deny boarding, refuse transportation or discontinue a passenger’s trip when the driver or an authorized representative reasonably determines, from objective circumstances, that continuing service would pose a legitimate threat to the driver, passengers, public or equipment. This authority is subject to applicable safety, accessibility and nondiscrimination laws.
9.2 Grounds. Grounds may include: (a) compliance with laws, government orders or official directives; (b) hazardous weather, unsafe road conditions or comparable conditions beyond Company control; (c) lack of legally required international travel documents, where relevant; (d) objectively threatening, violent, harassing, abusive, unlawful or materially disruptive conduct; (e) intoxication or impairment accompanied by conduct presenting a genuine safety risk; (f) refusal to follow lawful and reasonable driver safety instructions or interference with driving; (g) weapons, explosives or hazardous items that violate law or present a safety threat; and (h) an objectively established public-health direct threat that cannot be sufficiently mitigated by reasonable precautions or accommodations.
9.3 Decision and removal. When practical, the driver should contact dispatch or management before acting; immediate safety measures may be taken without prior approval. Any removal must occur lawfully and at a reasonably safe location. Drivers must not use unlawful force. Law enforcement or emergency assistance may be requested when warranted.
9.4 Refunds. When service is refused or ended because a passenger materially breaches these Terms or presents a legitimate safety threat, no refund is owed for the affected service to the extent permitted by law. This does not override legally required refunds or remedies or excuse the Company’s own unlawful conduct.
9.5 Additional costs. The customer may be charged reasonable, documented extra service time, waiting, vehicle repositioning or other costs directly resulting from the passenger’s conduct, to the extent permitted by law and the reservation agreement.
9.6 Future service. The Company may restrict future bookings based on documented, individualized safety concerns, consistently with applicable law. No passenger shall be refused solely because of disability, perceived illness or another protected characteristic.
10. Delays and Uncontrollable Events
The Company endeavors to operate punctually but delays may arise from traffic, weather, road closures, emergencies, government action, mechanical failure or other circumstances beyond reasonable control. Reasonable route, schedule or vehicle adjustments may be made for safety and continuity.
The Company is not liable for failure or delay caused by events beyond its reasonable control to the extent permitted by law; nonwaivable obligations remain in force.
11. Baggage and Personal Property
Passengers are responsible for their belongings. The Company does not guarantee recovery of items left in vehicles and is not responsible for loss or damage except as required by law. Reasonable, authorized return costs may apply.
12. Website Use and Eligibility
The website and booking systems are for lawful information requests and genuine reservations. Fraudulent or speculative bookings, unauthorized access, interference with systems and unlawful use of content are prohibited.
A person making a booking represents that they are at least 18 or otherwise legally authorized and that they have authority to book for other travelers and incur agreed charges. Customers must supply accurate information and safeguard account credentials. Reasonable identity or payment verification may be requested.
13. Privacy
Personal information is processed under the Company’s current Privacy Policy and applicable law, including information necessary for booking, service, payment, communications and support. The current privacy-policy URL must be confirmed before publication.
14. Intellectual Property and Software
Website content, trademarks, imagery, text and software are owned by or licensed to the Company or its licensors. Users receive a limited, nonexclusive, nontransferable right to access authorized services. Unauthorized copying, redistribution or commercial exploitation is prohibited except as permitted by law.
15. Website Disclaimer
The website and information are offered “as is” and “as available” to the extent permitted by law. The Company does not warrant uninterrupted or error-free website access. These disclaimers do not displace express transportation commitments or nonwaivable legal rights.
16. Limitation of Liability
To the extent permitted by law, the Company excludes indirect, incidental, special or consequential damages arising from website use. No term excludes liability for personal injury, negligence or statutory obligations where exclusion is unlawful.
The former $100 website-liability cap is reserved for counsel review and is not included as an operative cap in this draft. Transportation-related liability remains subject to applicable law and enforceable agreements.
17. Indemnification
To the extent permitted by law, a customer shall indemnify the Company and its personnel against third-party claims and reasonable expenses directly arising from the customer’s fraudulent or unlawful website use or material breach of these Terms. This does not require indemnification for the Company’s own negligence or unlawful conduct.
18. Third-Party Links and Communications
Third-party links are provided for convenience; their content and privacy practices are governed by their respective operators. Customer communications may be retained and used for legitimate service, support and dispute-resolution purposes in accordance with applicable law and the Privacy Policy; submitting a communication does not transfer ownership of confidential customer material.
19. Relationship, Governing Law and Assignment
The parties are independent contracting parties, not partners, employers or fiduciaries. New York law governs without regard to conflicts rules. Subject to mandatory consumer and jurisdictional protections, disputes may be brought in competent courts serving Westchester County, New York.
Customers may not assign contractual rights or obligations without prior written consent. Company assignment is subject to applicable law and any controlling written agreement.
20. Modifications and Additional Agreements
The Company may update these Terms prospectively and publish the revised date. Material changes do not retroactively alter confirmed reservations without any notice or consent required by law. Signed corporate, institutional or charter agreements control conflicting provisions.
21. Severability, Headings and Entire Agreement
An unenforceable clause shall be severed or limited to the extent legally permissible without invalidating the remainder. Headings are for convenience. These Terms, applicable confirmations, incorporated policies and controlling written agreements constitute the applicable agreement and supersede prior general website terms on the same subject.
22. Contact Information
Silver Star Transportation | Reservations and Customer Service: 877-662-1522 or 914-476-3311 | Website: https://silverstartransportation.com
